Terms of service

Terms of Service

Last Updated: July 2026

Welcome to The Velvet Co.. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in accordance with these Terms.

2. Products & Availability

We make every effort to display our products, colors, descriptions, and pricing as accurately as possible. However, actual product colors may vary slightly depending on your device's display settings.

All products are subject to availability. We reserve the right to discontinue, modify, or limit the quantity of any product at any time without prior notice.

3. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without prior notice.
Payments are processed securely through trusted third-party payment gateways.
We reserve the right to refuse or cancel any order in case of pricing errors, suspected fraud, payment issues, or other unforeseen circumstances.

If a cancelled order has already been paid for, the amount will be refunded to the original payment method.

4. Order Acceptance & Cancellation

After placing an order, you will receive an order confirmation email or message. This confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order due to:

Product unavailability
Incorrect pricing or product information
Payment verification issues
Suspected fraudulent activity
Any other reason deemed necessary by us

Orders may be cancelled by customers only before they are shipped.

5. Shipping & Delivery

Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, or other unforeseen circumstances.

The Velvet Co. is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

6. Returns & Refunds

Please refer to our Return & Refund Policy for complete details.

Important: All products sold by The Velvet Co. are Non-Returnable and Non-Refundable, except where:

The product is received damaged,
The product has a manufacturing defect, or
An incorrect product has been delivered.

Return or refund requests must be reported within 48 hours of delivery along with supporting evidence such as photographs and, preferably, an unboxing video.

7. Intellectual Property

All content available on this website, including but not limited to:

Logos
Brand name
Product images
Graphics
Videos
Website design
Text
Icons
Layouts

is the property of The Velvet Co. or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

8. User Conduct

You agree not to:

Use the website for any unlawful purpose.
Attempt to gain unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with the operation or security of the website.
Misuse or copy website content without permission.

Violation of these Terms may result in suspension or termination of your access.

9. Limitation of Liability

To the fullest extent permitted by law, The Velvet Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

10. Third-Party Services

Our website may integrate or link to third-party services, including payment gateways, shipping providers, analytics tools, and social media platforms.

We are not responsible for the content, policies, or practices of any third-party service.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Any changes will become effective immediately upon being published on this page. Continued use of the website after such changes constitutes your acceptance of the updated Terms.