Privacy policy

Privacy Policy

Last Updated: July 2026

Welcome to The Velvet Co. ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Order Details

Payment Information

Payments are processed securely through trusted third-party payment gateways. We do not store your credit card, debit card, UPI PIN, CVV, or other sensitive payment information on our servers.

Device & Usage Information

We may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Pages
Referring Website
Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Deliver products to your shipping address.
Send order confirmations and shipping updates.
Provide customer support.
Respond to your inquiries.
Improve our website, products, and services.
Detect and prevent fraud or unauthorized activity.
Comply with legal obligations.
Send promotional emails or offers (only where permitted).

3. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences.
Improve website performance.
Analyze visitor behavior.
Enhance your shopping experience.
Support marketing and advertising activities.

You can manage or disable cookies through your browser settings, although some website features may not function properly.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

Payment gateway providers
Shipping and logistics partners
Website hosting providers
Analytics providers
Marketing service providers
Government or legal authorities when required by law

These service providers are permitted to use your information only to perform services on our behalf.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Marketing Communications

If you subscribe to our newsletter or promotional communications, you may receive updates about new products, offers, and promotions.

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.